Terms and Conditions

Please read these Terms carefully. By using the Platform you agree to them.

Table of Contents

Last Updated

Last Updated: 2025, May 10

These Terms and Conditions ("Terms") govern the access to and use of the Sferal.ai Platform ("Platform") operated by SFERAL S.A. ("we", "us", "our"), a legal entity registered in Romania, having its registered office at Strada Gara Herăstrău, No. 4C, Floor 2, Unit Zona 1, Bucharest, District 2. By registering, accessing, or using the Platform in any way, the user ("you", "Client") agrees to be legally bound by these Terms.

Scope of Platform

These Terms apply to all Clients of Sferal.ai, whether individuals (consumers) or organizations (businesses and public entities). Where the Client is a natural person, EU consumer protection legislation applies, including specific withdrawal and transparency rights. Where the Client is a legal entity or authority (B2B/B2G), these rights do not apply.

Platform Description

User Account and Electronic Contracting

Access to the Platform requires account registration. By registering, the Client:

  • Declares that they have the legal authority to act on behalf of the subscribing organization or, if a consumer, that they are over 16.
  • Acknowledges and agrees that checking the box labeled “I agree to the Terms and Conditions” and submitting the order, constitutes a legally binding agreement between the parties. This electronic acceptance is equivalent to a simple electronic signature, pursuant to Article 3 of Regulation (EU) No 910/2014 (eIDAS Regulation).

Prohibited Conduct

You are expressly prohibited from engaging in any of the following activities:

  • Any action that compromises the security of the Platform, including but not limited to hacking attempts, unauthorized access, or related activities.
  • Abusive usage of Platform resources, such as intentionally creating workflows that overload or crash the system.
  • Distributing malware or any malicious software through the Platform.
  • Creating or distributing workflows or automations that infringe on third-party intellectual property rights.
  • Posting or disseminating offensive, defamatory, discriminatory content or content that violates applicable laws.
  • Using the Platform to send unsolicited commercial communications (spam).
  • Attempting to reverse engineer, decompile, or copy any part of the Platform's code or protected components.
  • Violating any license terms established between the Platform and the user, including usage beyond the agreed contractual purpose.
  • Attempting to access or extract data from other users without authorization.
  • Any activity that causes harm to the Platform’s functionality or reputation, including spreading false or misleading information about the Platform or disrupting the Platform
  • Using the Platform for phishing, malware distribution, or fraud
  • Creating multiple fake accounts or using bots to access the system
  • Using the Platform for unethical AI use cases or high-risk applications prohibited by law
  • Uploading or processing any unlawful, offensive, defamatory, or infringing content
  • Creating workflows or using AI outputs in a misleading, fraudulent, or discriminatory way

We reserve the right to log and investigate abusive activity and cooperate with law enforcement if required. Violations may result in immediate suspension or termination of access without notice and without compensation.

AI Use and Client Responsibilities

The Platform uses AI models (including third-party APIs) for automation, content analysis, and process optimization. Clients are informed and agree that:

  • The outputs of AI systems are probabilistic and must be human-verified before relying on them.
  • Clients must assess the legal and ethical risks of any AI-supported workflow in their context.
  • Clients are solely responsible for compliance with the EU AI Act, GDPR, and sector-specific laws.
  • Clients must not use the AI outputs to make automated decisions about individuals unless permitted by law.
  • Each Client is responsible for conducting their own AI impact assessments and ensuring lawful deployment.

AI Interaction Guidelines - Off-Premise Use

The Guidelines for AI Interactions apply exclusively to the use of AI-powered features and chat functionalities accessed by users under off-premise subscription models. These include any use of the SFERAL Platform or related services via web-based interfaces, mobile applications, or other digital environments, outside the physical premises of the Client.

These rules are designed to ensure responsible, secure, and lawful use of AI technologies, and apply regardless of whether the Client is acting in a personal or professional capacity.

When using any AI-powered features or chat functionalities provided on the SFERAL Platform, you must comply with the following rules to ensure lawful and secure use of the service:

Avoid Sharing Confidential Information

Do not submit or disclose any confidential information via the chat or other AI-driven services. This includes, but is not limited to, financial data, banking credentials, business-sensitive details, or any information you are legally or contractually bound to keep confidential.

Avoid Sharing Personal Data

You must not share any personal data—whether yours or belonging to others—through the AI interface. This includes names, contact details, national identification numbers, financial or banking data, health-related information, or any other personally identifiable information (PII).

Use Fictional or Generic Data

When exploring the Platform’s AI capabilities, you are strongly advised to use only fictional or anonymized data. This helps minimize any risk of disclosing sensitive or real-world information unintentionally.

Review Third-Party AI Providers’ Policies

Some AI functionalities may rely on third-party technologies. Please consult the privacy policies of our AI providers (as listed in our Privacy Policy) to understand how your data may be processed by those external systems.

Technical Requirements – Software and Hardware Compatibility

To access and use the Sferal.ai Platform and its digital content or AI-powered services, the Client must ensure that their devices meet the following minimum technical requirements:

  • A stable internet connection (minimum recommended speed: 10 Mbps download / 2 Mbps upload)
  • A modern web browser with JavaScript enabled (latest versions of Chrome, Firefox, Safari, or Edge)
  • Operating system: Windows 10 or later, macOS 11 or later, or any updated mobile OS (iOS / Android)
  • Device: Desktop, laptop, tablet, or mobile phone capable of rendering web-based content and running browser-based applications
  • For full functionality, enabling cookies and pop-ups may be required

Sferal.ai may not be fully functional on outdated browsers or operating systems that no longer receive security updates.

The Client is solely responsible for ensuring that their hardware and software environment is compatible with the Platform’s technical requirements. Sferal.ai shall not be held liable for reduced performance, errors, or inability to access the service due to incompatible or misconfigured user systems.

Right of Withdrawal and Refund Procedure (for Consumers)

If you are a consumer (natural person, not representing a company or professional activity)

If you are a consumer based in the EU, you have the right to withdraw from the contract within 14 days. However, by starting to use the Platform (i.e., logging in or initiating any process) and acknowledging the loss of the withdrawal right upon digital service activation, you explicitly waive this right under Article 16 of Directive 2011/83/EU, acknowledging that the digital service has commenced.

If the right of withdrawal is exercised in time and validly, any amount already paid will be refunded using the same payment method within 14 calendar days.

To exercise your right of withdrawal (if applicable), please send a written request to: [email protected].

If you represent an organization (B2B/B2G): The right of withdrawal does not apply to contracts concluded between professionals.

Complaints Mechanism (for Consumers)

If you believe that your rights have not been respected or you have had a negative experience using the Platform, you may file a complaint:

a) Internally – to the SFERAL team

  • Send us an email at: [email protected].
  • We will investigate the situation and respond within a maximum of 30 days.

b) Externally – to the National Authority for Consumer Protection (ANPC)

c) Alternative Dispute Resolution (ADR)

If you are a consumer and have a complaint regarding the services provided by SFERAL, you can use an alternative dispute resolution (ADR) mechanism:

If you are a consumer residing in any Member State of the European Union and you have a complaint, you may refer the matter to the national contact point in your country for assistance with cross-border consumer complaints.

This option is available to consumers (natural persons) residing in the EU.

Support and Service Levels

SFERAL offers technical support via email and in-app chat. Standard response times are:

  • 24–48 hours for general inquiries
  • Within 24 hours for urgent Platform issues (during business days)

We may offer premium support levels under specific contracts.

Payment and Invoicing

All prices are displayed in EUR. Upon confirming an order, the Client agrees to pay the corresponding amount for the selected service or subscription. Payments are processed via secure third-party payment processors.

Invoices are issued automatically upon successful payment and sent to the email address provided by the Client. The applicable exchange rate for payments in RON is the official rate published by the National Bank of Romania (BNR) on the date of invoice issuance.

Automatic Subscription Renewal

SFERAL services are provided on a recurring basis, according to the selected billing cycle (monthly, quarterly, annually). Subscriptions will renew automatically at the end of each term, unless cancelled in advance.

Clients will be notified by email at least 5 days prior to each renewal, including the amount and the applicable period. The renewal will be charged automatically using the initial payment method, unless updated.

Cancellation and Suspension of Subscription

Clients may cancel or suspend their subscription at any time by:

  • Accessing the “Subscription” section of their user account; or
  • Using the dedicated unsubscribe link provided in confirmation emails.

Cancellation will take effect at the end of the current billing period. It will not apply retroactively, and fees already paid, or access periods already activated will not be refunded.

Payment and Transaction Authorization

All online payments made on the SFERAL Platform are processed through a secure system and are subject to additional Client authentication via the 3D Secure protocol, in accordance with Directive (EU) 2015/2366 (PSD2) on payment services. The Client acknowledges that, in order to complete a transaction, they must authorize the payment through the authentication method provided by their issuing bank (e.g., mobile app, SMS code, fingerprint, etc.).

By accepting these Terms and completing a payment:

  • The Client confirms they are the rightful holder of the payment card used;
  • SFERAL shall not be held liable for any payment refusals by the issuing bank or for delays caused by the 3D Secure authentication process.

In the event of a transaction successfully authorized via 3D Secure, liability for the legality and validity of the card usage lies solely with the issuing financial institution.

Changes to Service Content and Pricing

SFERAL reserves the right to update the content, features, and pricing of its service packages at any time.

Clients will be informed of such changes by email at least 5 days before the new terms take effect.

If the Client does not agree with the modification, they have the right to cancel the subscription before the changes become effective. Continued use of the service after the effective date will constitute acceptance of the new terms.

Intellectual Property

All rights in the Platform, including software, branding, algorithms, interfaces and content, are owned by SFERAL or its licensors. Clients:

  • Are granted a limited, non-exclusive license to use the Platform
  • Must not copy, distribute, or re-engineer the Platform
  • Are fully responsible for the legality of any content they upload to or generate with the Platform
  • Retain intellectual property over lawful content they upload, but grant us a license to use it for the provision of services

Suspension and Termination

We may suspend or restrict access immediately:

  • If required by law or competent authority
  • In case of breach of these Terms
  • If there is suspected abusive, fraudulent, or harmful use
  • In case of non-payment

We have no liability to the Client in such cases. Access may be restored at our discretion upon investigation.

Liability and Disclaimer

The Platform is provided "as is" and "as available". To the maximum extent allowed by law:

  • We disclaim all warranties of merchantability, fitness for a particular purpose, or non-infringement
  • We do not warrant that the Platform will be uninterrupted or error-free
  • We are not liable for any damage (including loss of data, profit, reputation, or business opportunities) caused by your use or inability to use the Platform
  • Use of any AI feature is at the Client's sole risk.

To the maximum extent permitted by applicable law, Sferal’s total aggregate liability arising out of or in connection with the use of the Platform, services, or these Terms—whether in contract, tort (including negligence), or otherwise—shall not exceed the total amount paid by the Client for the subscription during the twelve (12) months preceding the event giving rise to the claim.

In no event shall Sferal be liable for any indirect, incidental, special, or consequential damages, including loss of data, profits or business opportunities, even if Sferal has been advised of the possibility of such damages.

This limitation shall not apply in cases of willful misconduct, gross negligence, or where such limitation is prohibited by applicable law (including consumer protection laws, where relevant).

Indemnification and Damage Recovery

The Client agrees to indemnify, defend, and hold harmless SFERAL, its affiliates, officers, employees, and partners from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  • any breach of these Terms and Conditions, including the Guidelines for AI Interactions;
  • any unauthorized, negligent, or unlawful use of the Platform or AI-driven services by the Client;
  • any illegal, infringing or unethical content uploaded or generated
  • any disclosure or misuse of personal, confidential, or third-party information via the Platform;
  • any non-compliance with legal requirements regarding AI, data protection, or other applicable laws

We reserve the right to claim direct and indirect damages from Clients who abuse the Platform or cause reputational or operational harm. This indemnity obligation shall survive the termination or expiration of the Client’s subscription and continued use of the Platform.

This limitation shall not apply in cases of willful misconduct, gross negligence, or where such limitation is prohibited by applicable law (including consumer protection laws, where relevant).

Governing Law and Jurisdiction

These Terms are governed by Romanian law. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts in Bucharest, Romania.

Amendments and Notices

We may modify these Terms from time to time. Clients will be notified of changes via the Platform or registered email. Continued use after changes implies acceptance.

Contact

For any questions related to these Terms, please contact:

Email: [email protected]